We use a range of communication systems and strategies to communicate with our clients which enables us to deliver a person-centred approach. We use Intensive Interaction, PECs and Makaton.

Intensive Interaction

Intensive Interaction is an approach where the member of staff is seen as the main teaching resource, using personal qualities of face, voice and body language to involve the learner in progress sequences of interactive activities. These activities provide the person with learning difficulties with the opportunity to learn the pre-speech fundamentals of communication such as enjoying being with another person, giving sustained attention, turn taking, use and understanding of eye contacts, facial expressions, body language and non-verbal signalling.


The Picture Exchange Communication system helps clients communicate and understand the world around them through a range of signs and symbols. It is a useful communication tool for individuals who have various cognitive, physical and communication challenges. PECs are used on a person-centred basis at Future Horizons. We use visual timetables to inform clients about daily activities, weather boards, as well as symbols to help clients make their own choices and decisions.


Makaton is a simplistic form of BSL that uses spoken language and symbols. Makaton helps individuals develop their speech with signs as an extra communication tool. Makaton can be used to share thoughts and emotions, take part in games, read and tell stories, make choices and further their independence.